{"id":1215,"date":"2022-01-26T09:41:37","date_gmt":"2022-01-26T08:41:37","guid":{"rendered":"https:\/\/www.transfervallee.eu\/terms-and-conditions\/"},"modified":"2022-09-30T09:10:24","modified_gmt":"2022-09-30T07:10:24","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.transfervallee.eu\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;off|off|off&#8221; module_id=&#8221;transfer&#8221; _builder_version=&#8221;4.5.7&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;rgba(34,34,34,0.7)&#8221; background_color_gradient_end=&#8221;rgba(41,196,169,0)&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/www.transfervallee.eu\/wp-content\/uploads\/2020\/10\/transfer-4.jpg&#8221; custom_padding=&#8221;400px||0px||false|&#8221;][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.5.7&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;100px||100px||true|&#8221;][et_pb_row column_structure=&#8221;2_5,3_5&#8243; use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.5.7&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||true|&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.5.7&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f1f1f1&#8243; custom_padding=&#8221;50px|35px|50px|35px|true|true&#8221;][et_pb_image src=&#8221;https:\/\/www.transfervallee.eu\/wp-content\/uploads\/2020\/08\/logo-bn.png&#8221; title_text=&#8221;logo-bn&#8221; _builder_version=&#8221;4.5.7&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;250px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||50px||false|false&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.5.7&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||35px|||&#8221;]<\/p>\n<h1 style=\"text-align: center;\">terms and conditions<\/h1>\n<p>[\/et_pb_text][et_pb_blurb title=&#8221;Contacts&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%102%%&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;25px&#8221; _builder_version=&#8221;4.5.7&#8243; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; custom_padding=&#8221;35px||||false|false&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;#aaaaaa&#8221; border_color_bottom=&#8221;#aaaaaa&#8221;]<\/p>\n<p style=\"text-align: center;\">+39 0125 96 65 46<br \/>\n<a href=\"mailto:info@transfervallee.eu\">info@transfervallee.eu<\/a><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.5.7&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.5.7&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||40px|||&#8221;]<\/p>\n<h2>General conditions of transfer vallee<\/h2>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;General bus conditions&#8221; admin_label=&#8221;Toggle&#8221; _builder_version=&#8221;4.6.6&#8243; _module_preset=&#8221;default&#8221; disabled_on=&#8221;on|on|on&#8221; disabled=&#8221;on&#8221;]PREMISE<br \/>\nART. 1 RIGHT TO TRANSPORT AND COMPANY LIABILITY<br \/>\n1.1. Strike<br \/>\n1.2. Privacy<br \/>\nART. 2 THE TRAVEL DOCUMENT<br \/>\n2.1. Terms of use<br \/>\n2.2. Travel ticket validity<br \/>\n2.3. Cancellation or refund of the travel document<br \/>\n2.4. Theft and loss of the travel document<br \/>\n2.5. Verification and regularization of the ticket on board<br \/>\n2.6. Invoicing of the travel document<br \/>\n2.7. Control of travel tickets on TPL services<br \/>\nART. 3 TRAVEL INFORMATION<br \/>\nART. 4 RIGHTS OF PASSENGERS WITH DISABILITIES OR REDUCED MOBILITY<br \/>\n4.1. Right to transport and special conditions<br \/>\n4.2. Accessibility and information<br \/>\n4.3. Conditions for providing assistance<br \/>\n4.4. Compensation for wheelchairs and mobility equipment<br \/>\nART. 5 RULES OF CONDUCT AND LIABILITY OF THE PASSENGER<br \/>\n5.1. General Conduct Obligations<br \/>\n5.2. Passenger Liability for Damages<br \/>\n5.3. Smoking \/ refreshment stops \/ toilets<br \/>\nART. 6. CANCELLATION OR DELAY<br \/>\n6.1. Right to information<br \/>\n6.2. Regular scheduled services with a distance of more than 250km<br \/>\n6.3. Regular scheduled services with a distance of less than 250km: TPL<br \/>\n6.4. Bus breakdown during the trip<br \/>\n6.5. Assistance<br \/>\n6.6. Assistance in the event of an accident<br \/>\nART. 7 TRANSPORT OF MINORS<br \/>\n7.1. Transport of accompanied minors<br \/>\n7.2. Transportation of unaccompanied minors<br \/>\n7.3. Child restraint systems on board the bus<br \/>\nART. 8 LUGGAGE TRANSPORT<br \/>\n8.1. Type of baggage and size allowed<br \/>\n8.2. Additional baggage<br \/>\n8.3. Baggage contents<br \/>\n8.4. Liability for baggage<br \/>\n8.5. The theft and \/ or loss of baggage<br \/>\n8.6. Stroller transport<br \/>\nART. 9 THE TRANSPORT OF ANIMALS<br \/>\n9.1. Pets allowed on board<br \/>\n9.2. The conditions of transport<br \/>\n9.3. Responsibilities<br \/>\n9.4. The cost of transportation<br \/>\nART. 10 MECHANISM FOR HANDLING COMPLAINTS AND SUPERVISORY BODY<br \/>\n10.1. Reporting of disservices<br \/>\n10.2. Complaints for violation of passenger rights<br \/>\n10.2.1 Second instance complaint to the Transport Regulatory Authority<\/p>\n<p>PREMISE<br \/>\nThese Travel Conditions govern the passenger transport service carried out by motor vehicles on a national and international level by Transfervall\u00e9e, a transport service carried out by the V.I.T.A. S.p.A., P.I \/ C.F. 00035670074, with registered office in via Nazionale n. 10 11020 ARNAD (AO), tel. 0125966546-7-8 &#8211; fax 0125966540, e-mail: vitaspa@vitagroup.it. which carries out the transport of people in full compliance with current national and European laws.<br \/>\nThese conditions constitute an extract of the service charter adopted by V.I.T.A. S.p.A. and are valid for all regular scheduled services operated by the company.<br \/>\nThe Travel Conditions can be consulted, as well as on the website www.transfervallee.eu, on the website www.vitagroup.it<br \/>\nART. 1 RIGHT TO TRANSPORT AND COMPANY LIABILITY<br \/>\nPassengers have the right to transport according to contractual conditions and rates offered by the Company to the public without any direct or indirect discrimination based on the citizenship of the passenger or place of establishment of the company.<br \/>\nThe Company undertakes to transport the person with a valid travel document on the route purchased.<br \/>\nIn case of violation of the provisions regarding the objects that the passenger carries with him (dangerous objects, explosive or flammable materials, etc.) and \/ or animals carried in tow, referred to in more detail in article ART. 9 of these conditions, the Company has the right to refuse transport or take measures to ensure the safety of transport and the passengers transported.<br \/>\nThe Passenger is entitled to the transport service indicated on the document \/ travel document.<br \/>\nThe Company is responsible for the fulfillment of the transport service, according to the legal requirements, the terms and within the limits set by these conditions of transport. The Company pays any damage that may be caused to the passenger &#8211; from the time of boarding the bus to the time of disembarkation &#8211; on its own responsibility, excluding damage caused by the negligence of the traveler (see the rights and duties of the traveler).<br \/>\nThe Company ensures transport to passengers except in cases where adverse weather conditions or serious natural disasters occur that jeopardize the safe operation of bus services.<br \/>\n1.1. Strike<br \/>\nAccording to the provisions in force, in the event of a strike in the transport sector, the services guaranteed by the Company will in any case be carried out and will be promptly communicated to users from time to time, through company sites, ticket offices, affiliated travel agencies. and the information offices of the Company.<br \/>\n1.2. Privacy<br \/>\nPersonal data relating to travelers will be processed by the Company on computer and paper support, in full compliance with Regulation (EU) 2016\/679 on the protection of personal data and subsequent amendments or additions that may be made by the law[\/et_pb_toggle][et_pb_toggle title=&#8221;General conditions transfer vall\u00e9e&#8221; _builder_version=&#8221;4.6.6&#8243; _module_preset=&#8221;default&#8221;]PREMISE<br \/>\nART. 1 RIGHT TO TRANSPORT AND COMPANY LIABILITY<br \/>\n1.1. Strike<br \/>\n1.2. Privacy<br \/>\nART. 2 THE TRAVEL DOCUMENT<br \/>\n2.1. Terms of use<br \/>\n2.2. Travel ticket validity<br \/>\n2.3. Cancellation or refund of the travel document<br \/>\n2.4. Theft and loss of the travel document<br \/>\n2.5. Verification and regularization of the ticket on board<br \/>\n2.6. Invoicing of the travel document<br \/>\n2.7. Control of travel tickets on TPL services<br \/>\nART. 3 TRAVEL INFORMATION<br \/>\nART. 4 RIGHTS OF PASSENGERS WITH DISABILITIES OR REDUCED MOBILITY<br \/>\n4.1. Right to transport and special conditions<br \/>\n4.2. Accessibility and information<br \/>\n4.3. Conditions for providing assistance<br \/>\n4.4. Compensation for wheelchairs and mobility equipment<br \/>\nART. 5 RULES OF CONDUCT AND LIABILITY OF THE PASSENGER<br \/>\n5.1. General Conduct Obligations<br \/>\n5.2. Passenger Liability for Damages<br \/>\n5.3. Smoking \/ refreshment stops \/ toilets<br \/>\nART. 6. CANCELLATION OR DELAY<br \/>\n6.1. Right to information<br \/>\n6.2. Regular scheduled services with a distance of more than 250km<br \/>\n6.3. Regular scheduled services with a distance of less than 250km: TPL<br \/>\n6.4. Bus breakdown during the trip<br \/>\n6.5. Assistance<br \/>\n6.6. Assistance in the event of an accident<br \/>\nART. 7 TRANSPORT OF MINORS<br \/>\n7.1. Transport of accompanied minors<br \/>\n7.2. Transportation of unaccompanied minors<br \/>\n7.3. Child restraint systems on board the bus<br \/>\nART. 8 LUGGAGE TRANSPORT<br \/>\n8.1. Type of baggage and size allowed<br \/>\n8.2. Additional baggage<br \/>\n8.3. Baggage contents<br \/>\n8.4. Liability for baggage<br \/>\n8.5. The theft and \/ or loss of baggage<br \/>\n8.6. Stroller transport<br \/>\nART. 9 THE TRANSPORT OF ANIMALS<br \/>\n9.1. Pets allowed on board<br \/>\n9.2. The conditions of transport<br \/>\n9.3. Responsibilities<br \/>\n9.4. The cost of transportation<br \/>\nART. 10 MECHANISM FOR HANDLING COMPLAINTS AND SUPERVISORY BODY<br \/>\n10.1. Reporting of disservices<br \/>\n10.2. Complaints for violation of passenger rights<br \/>\n10.2.1 Second instance complaint to the Transport Regulatory Authority<\/p>\n<p>PREMISE<br \/>\nThese Travel Conditions govern the passenger transport service carried out by motor vehicles on a national and international level by Transfervall\u00e9e, a transport service carried out by the V.I.T.A. S.p.A., P.I \/ C.F. 00035670074, with registered office in via Nazionale n. 10 11020 ARNAD (AO), tel. 0125966546-7-8 &#8211; fax 0125966540, e-mail: vitaspa@vitagroup.it. which carries out the transport of people in full compliance with current national and European laws.<br \/>\nThese conditions constitute an extract of the service charter adopted by V.I.T.A. S.p.A. and are valid for all regular scheduled services operated by the company.<br \/>\nThe Travel Conditions can be consulted, as well as on the website www.transfervallee.eu, on the website www.vitagroup.it<br \/>\nART. 1 RIGHT TO TRANSPORT AND COMPANY LIABILITY<br \/>\nPassengers have the right to transport according to contractual conditions and rates offered by the Company to the public without any direct or indirect discrimination based on the citizenship of the passenger or place of establishment of the company.<br \/>\nThe Company undertakes to transport the person with a valid travel document on the route purchased.<br \/>\nIn case of violation of the provisions regarding the objects that the passenger carries with him (dangerous objects, explosive or flammable materials, etc.) and \/ or animals carried in tow, referred to in more detail in article ART. 9 of these conditions, the Company has the right to refuse transport or take measures to ensure the safety of transport and the passengers transported.<br \/>\nThe Passenger is entitled to the transport service indicated on the document \/ travel document.<br \/>\nThe Company is responsible for the fulfillment of the transport service, according to the legal requirements, the terms and within the limits set by these conditions of transport. The Company pays any damage that may be caused to the passenger &#8211; from the time of boarding the bus to the time of disembarkation &#8211; on its own responsibility, excluding damage caused by the negligence of the traveler (see the rights and duties of the traveler).<br \/>\nThe Company ensures transport to passengers except in cases where adverse weather conditions or serious natural disasters occur that jeopardize the safe operation of bus services.<br \/>\n1.1. Strike<br \/>\nAccording to the provisions in force, in the event of a strike in the transport sector, the services guaranteed by the Company will in any case be carried out and will be promptly communicated to users from time to time, through company sites, ticket offices, affiliated travel agencies. and the information offices of the Company.<br \/>\n1.2. Privacy<br \/>\nPersonal data relating to travelers will be processed by the Company on computer and paper support, in full compliance with Regulation (EU) 2016\/679 on the protection of personal data and subsequent amendments or additions that may be made by the law[\/et_pb_toggle][et_pb_blurb title=&#8221;Complaint form&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;%%1%%&#8221; icon_placement=&#8221;left&#8221; content_max_width=&#8221;1200px&#8221; use_icon_font_size=&#8221;on&#8221; _builder_version=&#8221;4.6.6&#8243; _module_preset=&#8221;default&#8221; link_option_url=&#8221;https:\/\/www.transfervallee.eu\/wp-content\/uploads\/2022\/01\/ita-modulo-reclamo-autobus.pdf&#8221; link_option_url_new_window=&#8221;on&#8221;][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;CTA&#8221; _builder_version=&#8221;4.5.7&#8243; background_image=&#8221;https:\/\/www.transfervallee.eu\/wp-content\/uploads\/2020\/08\/travel-landscape-13.png&#8221; parallax=&#8221;on&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;0px||0px|||&#8221; global_module=&#8221;481&#8243; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; module_class=&#8221; et_pb_row_fullwidth&#8221; _builder_version=&#8221;4.5.7&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; width=&#8221;50%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; max_width_tablet=&#8221;100%&#8221; max_width_phone=&#8221;&#8221; max_width_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;220px|0px|0px|0px||&#8221; custom_padding_tablet=&#8221;120px||||false|false&#8221; custom_padding_phone=&#8221;&#8221; make_fullwidth=&#8221;on&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.6.6&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||35px||false|false&#8221; custom_padding=&#8221;|25px||25px|false|true&#8221;]<\/p>\n<h2 style=\"text-align: center;\">VIENI IN VALLE D&#8217;AOSTA,<br \/>\nun luogo unico e incantevole<strong><br \/>\n<\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/www.transfervallee.eu\/en\/agency\/&#8221; button_text=&#8221;transfer vall\u00e9e&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.6.6&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_button][et_pb_image src=&#8221;https:\/\/www.transfervallee.eu\/wp-content\/uploads\/2020\/08\/couple2.png&#8221; show_bottom_space=&#8221;off&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;3.23&#8243; custom_margin=&#8221;100px|||&#8221; 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background_enable_color__hover=&#8221;on&#8221;][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;off|off|off&#8221; module_id=&#8221;transfer&#8221; _builder_version=&#8221;4.5.7&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;rgba(34,34,34,0.7)&#8221; background_color_gradient_end=&#8221;rgba(41,196,169,0)&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/www.transfervallee.eu\/wp-content\/uploads\/2020\/10\/transfer-4.jpg&#8221; custom_padding=&#8221;400px||0px||false|&#8221;][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.5.7&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;100px||100px||true|&#8221;][et_pb_row column_structure=&#8221;2_5,3_5&#8243; use_custom_gutter=&#8221;on&#8221; 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